Refund policy

Refund & Return Policy

 

 

Last updated: 27/April/2025


At Naani Care, your satisfaction is our priority.

If you are not completely happy with your purchase, we’re here to help.

Returns

  • We accept returns within 7 days of receiving your order.
  • To be eligible for a return:
    • The item must be unused, unopened, and in the same condition that you received it.
    • It must also be in the original packaging.

Important:

Items that are opened, used, or damaged after delivery are not eligible for return.

Return Process

To start a return, please contact us at:

  • Email: help@naanicare.com
  • Phone/WhatsApp: 9797070450

Include your order number and reason for return.

After we approve your return request, we will provide you with return instructions.

Please do not send your purchase back without contacting us first.

Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within 5–7 business days.

Note:

Shipping charges (if any) are non-refundable.

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons, including:

  • Personal care products that have been opened
  • Items marked as “Final Sale” or “Non-returnable”

Please check the product description before purchasing.

Exchanges

We only replace items if they are defective or damaged during shipping.

If you need to exchange it for the same item, please contact us.

Late or Missing Refunds

If you haven’t received a refund yet:

  • First check your bank account again.
  • Then contact your credit card company — it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us.

Naani Care — Because You Deserve Gentle, Loving Care